To process a return, enter your last name and order number below and select your return type. If you received the item as a gift, check "I received the item as a gift" and the giving party will not be notified of your Return. At the end of the Return process, a Return Authorization Number will be issued along with further instruction.
If you received a damaged item and need to exchange it for the same item, choose "Replace a Damaged Item" above for special instructions. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
We offer a 100% satisfaction guarantee on everything we sell. We offer a 30 day cash back and 90 day store credit program. All returns must be accompanied by a Return Authorization number. To get your Return Authorization number, please fill out the fields above and click continue. Items received within 30 days of the ship date receive a full refund of the purchase price. Ties.com will not reimburse shipping and handling fees. Items received after 30 days, but before 90 days from the ship date, are eligible for a store credit only. Store credits are good toward future purchases at Ties.com and are valid for 12 months from the date of issue. Return postage is the responsibility of the customer; we strongly urge you to ship your return with insurance and delivery confirmation. Ties.com is not responsible for lost or misdirected returns. All returns are processed within 7 days of receipt.
SPECIAL NOTE: for orders that received Free Gift or free promotional items. If your order no longer meets the criteria of the specific of the promotion due to a return or exchange, the retail cost of the free promotional item(s) or Free Gift will be deducted from any refund or store credit. In certain cases returning a tie can result in additional changes to your credit card if the amount of the promotion discount is greater than the cost of the returned tie.