25% Off Sitewide w/ Promo Code USA

FREQUENTLY ASKED QUESTIONS

PAYMENT

What forms of payment do you accept?
Ties.com accepts all major credit and debit cards, such as Visa, MasterCard, AmericanExpress, and DISCOVER. Unfortunately we are unable to accept PayPal, Bill Me Later, C.O.D., and checks at this time.
Is it safe to shop online?
We utilize 128-bit SSL certificates to keep your information safe and secure. Our website is certified secure by Verisign and the Better Business Bureau Reliability Program. As an extra layer of protection, we only store your payment information in our order database long enough to complete the transaction - then the information is discarded.

All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to authorize payment for any reason, we will not accept the order.
When will I be charged?
When the order is placed your credit card or debit card will be authorized to ensure funds are available. A pending charge will show at first, once the order has been shipped the pending authorization will turn to an actual charge on the card provided. Please note if any changes are made on an order the card will be reauthorized. If the card is reauthorized you may see multiple authorizations, but once shipped all pending authorization will drop off anywhere between same day to 2 business days depending on the credit card company and or bank.

SHIPPING

If I place an order right now, when will it arrive?
If you place an order right now (why wouldn't you?), we will pack and ship it out by the next business day. Most orders are shipped same day if the order is placed before noon pacific standard time. If an order is placed over the weekend we will pack the order but the package will not be picked up until the next business day. The time it takes to receive your package will depend on where you live and what delivery service you select. Please visit our Shipping Options page for an accurate estimate of delivery time. All orders are shipped from Southern California.
I'm from Hawaii, Alaska, or the rest of the world. Will you ship to me?
We offer free shipping (!!!) on all orders in the US, including Hawaii and Alaska, because non-continental states need love too.

We will ship orders internationally, too. To estimate shipping charges, please visit our Shipping Calculator!

Unlike a lot of e-commerce sites, we don't make a profit on our shipping. The price you are quoted is our price from FedEx, including our volume discount, fuel surcharges and small handling fee.

RETURNS

What is your return policy?
We offer a 100% satisfaction guarantee on everything we sell. If you're not happy with something you've ordered, no problem--we'll take care of it! Merchandise may be returned within 30 days for a full refund of the purchase price, or within 90 days for store credit. Store credits can be used toward future purchases at Ties.com. Ties.com does not reimburse shipping and handling fees. For more detailed information regarding this process, please visit our Returns & Exchanges page. If you'd like to return something now, click here.
What if my order is damaged or defective?
We take damaged and defective items very seriously. If you have a problem with your order, please contact our customer service team and we'll help resolve the issue right away.
The color of the item I received doesn't match the color on the website. Why?
We work very hard to photograph and process every photo so that the colors depicted are as accurate as possible. However, the colors of your monitor, smartphone screen or tablet, can vary. Every device has its own set of colors, contrast and calibration. If you're not satisfied with the color of the product you receive let us know.

ORDERING

Do you offer wholesale pricing for retail stores?
Ties.com is proud to offer wholesale pricing on many of our most popular products.

Please contact us at 1-800-289-2843 or send us an email at customerservice@ties.com and we'll be happy to provide further information on getting started as a reseller.
Do you offer gift wrap?
Every Ties.com shipment is designed to feel like the recipient is opening a gift. From specially printed boxes to tissue paper and custom stickers, our packaging is truly awesome.

However, at this time we do not offer gift wrap.

PROMO CODES

I found a coupon code online. Why doesn't it work?
Often times, websites that are unaffiliated with our company will post archived coupon codes that have expired and/or no longer apply to our site. While we do frequently work with websites like RetailMeNot and Brad's Deals to provide you with opportunities for awesome promotions, codes posted on promo sites like these are out of our control and may sometimes be incorrect.

If you find that a coupon code you are using is invalid, we're sorry. It's a depressing feeling, we know. But all is not lost! Be sure to check the banner at the top of our homepage, as well as our Facebook, Twitter, and Instagram for the inside scoop on our latest deals and sales. And, if you're not subscribed to our newsletter yet, what are you waiting for?
Where can I get a promo code?
Ties.com promo codes can be found in our newsletters, and are sometimes advertised on our social media and on the banner located at the top of our homepage. However, the main way to get the most up-to-date information regarding our latest promotions is our newsletter. By subscribing to our newsletter, we will periodically email you with updates on our newest products, sales, offers, and promo codes. Often, we'll even send exclusive promo codes that are available to our subscribers only. Please refer to the fine print for our promotions, as terms and conditions will vary.

We have promotions nearly every week and we're always looking for new and exciting ways to offer savings. Subscribe to our newsletter in order to stay up-to-date on current promotions and offers.
How do I add a promo code?
You can add a promo code in the your cart (below the checkout button) or during checkout (right about the credit card fields). If the code is valid, the discount will appear immediately and your total will be updated.

Please note that promo codes cannot be applied after an order has been processed.

Sometimes, our deals do not require a promo code and are applied automatically. If this is the case, we will clearly state this in our newsletters and fine print.
How do promo codes affect my return?
If you decide to return items that have a discount, the amount refunded will be subject to the minimum spending amount of the promo. This means that if the items returned bring the new order total below the minimum spending amount necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging. If the original order is returned and you would like to reorder another size or color, we cannot reissue a promo code or deduct the discount from your order.

ABOUT US, ETC.

Who is Ties.com?
Ties.com has been a premier destination for men's neckwear and accessories for over 15 years. Our products have been featured in countless publications, media outlets and blogs, including E! News, GQ magazine, NBC News New York, Saturday Night Live, Bones, The Office. We offer a diverse array of products from classic and timeless to quirky and conversational. Everything we carry is hand-picked or designed in-house to ensure quality.

Check out our About Us page to learn more about our story and our mission.
Where are you located?
Our HQ is located in sunny Southern California. It's okay to be jealous.
Do you have any testimonials? Are they real?
You can read our testimonials here. And yes! They are all real. Our customers love our ties and our customer service and we love hearing what they have to say! Trust us, after you receive your own Ties.com products, you'll want to talk about it, too.
Do you offer a printed catalog?
Unfortunately, our inventory changes too rapidly to keep a printed catalog current; however we do offer 7,000 items on our website, in addition to offering an email newsletter that will keep you up to date on new items, sales, and discounts. And if that wasn't enough, on occasion we do print and ship specialty catalogs that highlight a small selection from our website. To sign up to receive these mailings or our newsletter, simply log into your account and select preferences.
How do I tie a tie?
Well, you've come to the right place! At Ties.com we not only believe in providing you with exceptional products, we also believe in helping our customers get the most out of everything you buy. That means providing you with step-by-step guides, images, and tips to answer all of your questions when it comes to the art of tie-tying. So, whether you just want to learn a basic Half-Windsor or up the ante on your knot game with something a little more complicated, we've got you covered. Check out our comprehensive Knotting Guide here. http://www.ties.com/how-to-tie-a-tie

We also have step-by-step video guides if that's more your thing. You can find them on our YouTube channel. https://www.youtube.com/channel/UCpRfx_WzI7kxgIC27FHJrew
What's the difference between "self tie" and "pre-tied" bow ties?
A self tie bow tie, also referred to as a traditional bow tie, is the most common and regularly worn bow tie type. It consists of a lengthy strip of cloth that features widened ends that are used to manually tie a bow with. While challenging at first to master, the carefully knotted bow of a self tie bow tie brings with it a stylish yet timeless look that can only add to the charm and sophistication of your attire. Smart, sharp, and sexy. Think James Bond.

A pre-tied bow tie, also known as a ready-tied bow tie, is a bow tie in which the bow has been previously sewn into shape, giving you a crisp and sharp bow without the hassle of trying to tie the bow yourself. Its ease of use as well as its ready made nature has made it a very popular choice among men who are on the go and without the time to knot up a regular bow tie.

While either style of bow tie brings with it a smart and stylish look, there is a noticeable difference between the two, and that difference is one of convenience. With the pre-tied bow tie, the bow comes pre-crafted, giving you the sharp and handsome look of a regular bow tie without bothering you with the time consuming and difficult dilemma of trying to knot it up yourself. The self tie bow tie does not come pre-tied, giving you the liberty to knot the bow up yourself and thus giving you and the bow the freedom and finesse to look smart and casual or to look sharp and elegant, depending on what sort of affair you are preparing for.
How long are your ties and bow ties?
Bow ties: most will fit neck sizes between 14"-18.5"
Neckties: 56"-58" long
Extra long ties: 60"-67" long
Are you hiring?
We're always looking for creative, innovative people to join our Ties.com team. If this sounds like you, review our job postings and apply!
Exclusive Subscriber Only Deals
Special offers, discounts and much more. Sign up to gain access.