At Ties.com your purchase is backed by a 100% satisfaction guarantee.
If you are unhappy with your item for any reason, be it damage, defect
or otherwise, we will happily accept a return.
We offer a full refund on items up to 45 days from the original date of
purchase and store credit up to 100 days from the original date of
Returns must be unworn, unwashed, undamaged, and unaltered. Items not in
this condition can not be returned.
Final sale items cannot be returned or exchanged.
Full refunds are made in the form of the original payment.
Store credits can be used on any Ties.com product in conjunction with
most sales and promotions. Store credits never expire.
Guaranteed Price Adjustments
If any of the merchandise you’ve purchased goes on sale within 7 days of
your order purchase date, we are happy to make a one-time price
adjustment. This offer only applies to merchandise purchased at
full-price. Items not purchased at full price are ineligible for price
adjustments. The price difference will be given in the form of a store credit.
Please contact customer service by email at [email protected] within
the 7 days from the original purchase to obtain the difference in the form
of a store credit.
Damaged & Defective Items
We take damaged items very seriously. Please contact our customer service
team right away so that we can expedite your return. Providing a digital
image of the damage or defect (along with a clear description of the
problem) in an email to our customer support team ([email protected])
will help to get your issue solved right away. In many cases, action
(in the form of replacement, refund, or account credit) can be taken
as soon as the issue has been verified.
If the damage or defect cannot be verified, the item must be returned
to Ties.com for inspection. Once it arrives at our returns department,
a determination can be made.
If your box and products arrive in a damaged condition, you must save
the merchandise and the original packaging it arrived in, and notify us
immediately to arrange for a carrier inspection and a pick up of the
Exchanging Merchandise Received as a Gift
Requests to exchange merchandise received as a gift will require you to
contact customer service by phone or email otherwise the gift giver will
be automatically be informed once the product has been returned in our system.
Customer service is opened Monday through Friday 8:30 am - 5 pm PST. Our email address is [email protected]
Please have as much details as possible available when contacting
customer service to ensure a speedy process. For example the first and
last name of the gift giver, their email, approximately when it might
have been purchased, etc.
A store credit in the amount of the original purchased price will be
emailed to the recipient once the product(s) have been returned.
Shipping Your Return
Return shipping for all domestic orders (includes all 50 states;
Washington, DC; and Puerto Rico) are always free using the prepaid
return label emailed to you after creating a Return Merchandise
Authorization(RMA) at www.ties.com/returns
To return your package via the US Postal Service or your postal carrier,
remove the USPS label and affix to your package.
This label may be used in all 50 states; Washington, DC; and
Puerto Rico and cannot be used for shipping from other locations,
gift exchanges or group sales.
Please seal the package securely and be sure to select the
appropriate label from the bottom of your customer receipt.
Please retain the tracking number for your records.
All orders outside of the U.S. will require the customer to ship at
their own expense. Customers can also send the item back to us at the
address below using any other trackable method, at your expense.
Once we receive your package, we will promptly process an exchange or
issue a refund in accordance with this policy. Please be certain to
insure the package. If you do not have the packing slip, please include
the following information with your return:
Your name and billing address
The name, address and ZIP code of the person who placed the order,
if it was a gift
The order number or email address provided at checkout
Our return address is:
10372 Stanford Ave Ste Q
Garden Grove, CA 92840
Finalizing the Return Processed
You will receive an email confirmation once we’ve processed your return.
Please allow up to 10 days after we receive your return, this includes
time for processing and time for your bank to post your refund. If your
refund is for a store credit, it will be available as soon as your
return is received and processed. The store credit code will be sent
to your email provided to us at time of purchase.